Terms & Conditions

CANCELLATION POLICY

We follow a strict guideline for missed or cancelled appointments. As a courtesy to other clients and our staff, please allow 24 hours’ notice if you need to cancel or reschedule an appointment. A cancelled appointment will incur a 50% fee. Missed appointments will be charged at full treatment price.

NEW CLIENTS

Please arrive 10 minutes prior to your appointment to allow time to complete our record card.

PREGNANCY/MEDICAL CONDITIONS

Some treatments and products used within the clinic are contraindicated to pregnancy and some medical conditions and/or prescribed medicine. Please inform us when booking if you are either, pregnant, trying to become pregnant, breast feeding or have a medical condition and/or taking prescribed medication.

LATE ARRIVALS

It is our mission to deliver the best that we can in all we do. We understand that sometimes clients maybe late. We will endeavour to maximise your treatment in the time allocated for your appointment.

CHILDREN

As a courtesy to other clients and for health and safety reasons, children cannot accompany parents/guardians into the treatment room. Please be aware our reception staff cannot be responsible for the supervision of children waiting in the reception area.

GIFT VOUCHERS

These are available for either a value or a treatment and are valid for nine months from the date of purchase. Please note these are non-refundable and non-transferable.

TREATMENT TIMES

Monday-Friday 9:30am - 6pm
Saturday 9:30am - 6pm
Sunday & Bank Holidays CLOSED

Late appointments available upon request

Treatments and prices are subject to change. Correct as at January 2015.

Endermospa
2 Lower Road
Loughton
Essex
IG10 2RS
Tel: 020 8508 9755
Mob: 075 05400903
Email: sue@endermospauk.co.uk